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How can I contact your customer service email support?
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Why is my order still waiting approval?
My Original Penguin product is defective. What can I do?
Where is your size chart?
The items I bought are now marked down. Can I get a price adjustment?
How do I check order status?
My order arrived damaged. What can I do?
How do I cancel my order or make changes?
Our Return Policy
How do I generate a return shipping label?
Where is my return and my credit?
Why did you charge me a restocking fee?
Checkout & Payments
Why did you charge me sales tax?
What are my payment options?
I see multiple charges on my credit or debit card
Why did my order not process?
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Can I use a Original Penguin giftcard?
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What is FedEx Smartpost?
How can I get free shipping?
Do you ship to military addresses (APO / FPO )
Do you ship to P.O. Boxes?
Do you ship internationally?
Why did I receive a partial order?
I have a licensing question
How do I reach your public relations department?
I have a question about Original Penguin wholesale
I have a question related to international distribution