My Original Penguin product is defective. What can I do?

If you purchased the product from with a quality issue, please contact us so we can arrange a return or replacement (if in-stock) for you.

If you purchased the item at another retailer we do recommend you try them first. If you are not successful, then submit a request to with the following information:

  • RN #
  • style #
  • When and where did you make this purchase?
  • What type of product is it?
Have more questions? Submit a request